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Dealing with disruption that cuts across your business

Author : Savingration Created date : November 01, 2023


As economic conditions remain challenging, firms are running a gauntlet of issues ranging from short-term squeezes on liquidity to longer-term digitisation and decarbonisation. Against that backdrop, the disruptive challenges facing businesses will be too great for one person to manage on their own and are often too significant for the management team as a whole - given the need to still deliver business as usual. How then, can companies steer through the continued upheaval ahead while trying to forge a path to full recovery and growth? One of the key questions companies are considering is whether additional capacity and/or capability is required to get through this period in good shape.
 

One of the key questions companies are considering is whether additional capacity and/or capability is required to get through this period in good shape.
 

In-trays may be bulging across executive teams- and our conversations with clients supports this view especially in the following areas:

  • Procurement and production facing supply chain and logistics issues which is causing shortages of key components
  • Commercial teams are grappling with the need to assess the impact of inflation on prices and how this can be managed in commercial arrangements with key customers
  • HR departments are struggling to stem exits and fill vacancies as people rethink their careers and working lives in the wake of the pandemic
  • Treasury are raising red flags about cash leaving the business faster than it’s coming in, and
  • Transformation teams are struggling to keep people focused on longer term digital and ESG driven change programmes as the pressure increases to respond to immediate short-term pressures.
     

None of these multiple and potentially competing demands can be dealt with in isolation. In a business running short of cash, for example, rigorous cost-cutting will be a key priority . But the business still needs to sustain relevance in fast-changing markets. Clear examples include the retail chains that have seen cash reserves depleted by lockdowns, but nonetheless need to invest in the digital engagement customers now expect. Balancing these financial and commercial imperatives requires trade-offs and coordination. And all of this needs to be achieved at pace. This is restructuring at its most complex.
 

Leading the turnaround:

So who can take care of all of these different demands? An increasingly popular option is the appointment of a dedicated Chief Restructuring Officer (CRO) with the expertise and experience to lead complex turnarounds. This could be somebody within your Executive team already, however that will of course take them away from their existing responsibilities.
 

Alternatively, firms could bring in a specialist CRO from outside the organisation, which not only avoids the need to create a vacancy within your Executive team, but also offers the objectivity and fresh perspectives that could be especially useful right now. The incoming CRO would have no preconceived assumptions about the organisation’s capabilities or potential. They will also have deep experience of what works and what doesn’t in the context of the current complex business environment.
 

The impact of a CRO - Examples

Sector

Hospitality and Leisure

Oil & Gas

Technology

Challenge


Enforced closures due to the pandemic caused significant issues in terms of cashflow, covenant breaches, employee wellbeing


Significant business transformation required to achieve ESG ambitions and secure long-term financial stability of the organisation


Rapid growth via acquisitions created a significant cost reduction challenge to deliver the potential value identified

Impact of CRO


Significantly improved cash reporting

Implementation of crisis governance procedures
Rapid access to PwC global network for targeted advice on business critical issues

 


Stakeholders aligned behind targets and roadmap

Design and build of a leading decarbonisation programme targeting 400000 metric tonnes of  CO2 reduction

$10bn spend analysed to create supply chain emissions baseline


Redesigned global sales structure to optimise cost and revenue potential

End-to-end process simplification delivering quick wins

Enhanced Management Information to improve speed of board level decision making

 


Building a transformation team:

The scale and complexity of the challenge, combined with the intense pace required will typically mean that a team solution is required as opposed to one individual. They can carry out the heavy lifting needed to get stabilisation and transformation underway and tackle challenges such as systems modernisation and talent gaps, while allowing in-house personnel to focus on their day jobs.
 

Chief Restructuring Officer+ (CRO+) is the term we use for this kind of specialist turnaround support. The CRO+ and their team provide advice and support that is tailored to the business’ requirements ranging from more traditional financial and operational restructuring through to digital transformation and decarbonisation.